ServiceNow has rapidly evolved from IT service management (ITSM) into a powerful, AI-driven enterprise platform, enabling intelligent operations across IT, HR, customer service, finance, and the entire business ecosystem. ALKU is innovating right alongside it. The company is expanding its ServiceNow consulting offerings, continually adding consultants with deep expertise in AI, automation, and data fabric. By combining AI expertise with hands-on experience across ServiceNow’s key modules, ALKU helps clients move faster, work smarter, and realize measurable value from their ServiceNow investments.
“ServiceNow’s AI transformation is pivotal for the industry and for ALKU. We’re evolving in real time to match the pace of innovation and help our clients stay ahead,” said Dan Lyons, HCIT & DISS Sales Director at ALKU.
“Five years ago, ServiceNow was primarily ITSM. Today, it's an enterprise-wide platform that powers automation, connects data, and enables AI-driven workflows across every function. We recognized this shift early and invested heavily in expanding our consulting expertise. This means clients have immediate access to specialized consultants who understand both the technologies and the industries they serve.”
ServiceNow’s evolution beyond traditional IT service management has opened new opportunities for organizations to modernize workflows across every part of the business, from finance to manufacturing to healthcare. As the platform expands, so do the company’s expectations for the partners that support it, requiring certifications and training to demonstrate expertise.
Partners must demonstrate expertise across the full ServiceNow ecosystem, including skills such as AI agent design, low-code app development, and workflow automation. Industry specialization is also a key differentiator, as clients expect consultants who can connect platform capabilities to their unique business needs.
Organizations now need teams that can deliver across newer modules like Human Resources Service Delivery (HRSD), IT Operations Management (ITOM), and integrations, as well as emerging capabilities in AI. ALKU’s consultants design, deploy, and optimize these solutions quickly, helping clients achieve measurable business impact.
By combining technical depth and domain knowledge, ALKU’s consultants meet these elevated standards, ensuring clients quickly have experts ready to deliver at the highest level.
In today’s fast-paced enterprise environment, clients expect delivery partners who can act quickly and deliver top-quality talent from day one. ALKU meets that need through a network of trained, certified consultants who can be deployed within 24 hours, helping projects move forward without delay.
“We continue to build a network of credentialed consultants with the latest technology expertise, meeting the highest standards for successful deployment,” added Lyons.
For more information about ALKU’s ServiceNow expertise, please visit www.alku.com/service-now.